Returns Policy


RETURN & CANCELLATION


Cancellation/ Return or Refund Policy

IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, WE WILL BE HAPPY TO ACCEPT A RETURN FOR UP TO 14 DAYS FROM THE PURCHASE DATE FOR A REFUND. PRODUCTS SHOULD BE UNUSED AND MUST BE IN ORIGINAL CONDITION YOU RECEIVED THEM AND INCLUDE THE ORIGINAL PACKING SLIP.  WE HIGHLY RECOMMEND YOU RETURN THE PRODUCT USING A TRACKING NUMBER OR ASK FOR COPY OF PROOF OF POSTING IF YOU ARE USING ROYAL MAIL STANDARD SERVICE.

WE WILL ISSUE A REFUND ON RECEIPT, EXCLUDING THE ORIGINAL DELIVERY CHARGE. ALTERNATIVELY, IF PREFERRED, WE WILL EXCHANGE THE ITEM.

Please note:

Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

 

Returns address:

Libby's Market Place

1 Kingsfield Road

Dane End, Herts,

SG12 0LY

United Kingdom

 

All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation.  You card is refunded to the full amount, but any additional shipping charges are non-refundable.

If you have any queries about this policy then please use the Contact us option.

If you have any questions about this information, please feel free to contact info@libbysmarketplace.com


The process of refunds and exchanges

·         Refunds are usually processed within 14 days of receipt, however please allow up to 30 days for the money to appear on your statement.

·         Refunds are processed according to the original method of payment. When this is not viable, refunds are given to you in the form of a cheque.


ANY COMPLAINTS OR ISSUES, PLEASE WRITE TO:

Libby's Market Place

1 Kingsfield Road

Dane End

Hertfordshire

SG12 0LY
 

Issues will be addressed within 72 hours.

 libbysmarketplace.com
1 Kingsfield Road
Dane End, Hertfordshire,
SG12 0LY
United Kingdom

E-mail: customerservice@libbysmarketplace.com