Delivery Information

DELIVERY

1. Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched – if applicable, this email contains the tracking number so you can track it online right to your door.

2. Delivery timescales – United Kingdom

If placed before 4 pm, subject to passing necessary checks, your order will be shipped within 48 hours. However we usually dispatch most of our orders within 24 hours. Typically orders are delivered within 2 to 4 business days however Royal Mail will not register an item missing until 15 working days from the time the tem was dispacthed. 

For Royal Mail Special Next Day Delivery orders shipped on Friday almost always arrive on Saturday, however this is not guaranteed by Royal Mail.  Depending on your location, your order may arrive the following Monday if shipped on Friday.

Please note: In rare circumstances, during extremely busy periods it is not always possible to despatch all orders the same day.  To help ensure a specific delivery date (provided you give us 10 working days notice), you can email us at customerservice@libbysmarketplace.com

99% of our stock is available to be dispatched however for out-of-stock items, you can usually expect to receive the item within 2-10 business days.  If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.

In the event of any delay, we will contact you either by email or telephone to inform you of this.

Please note: There are a few locations which are not covered by the next day delivery service. Please visit http://www.postoffice.co.uk/special-delivery#coverage to see if you are not covered.

2.1 International deliveries

International orders are shipped by Royal Mail International, who passes the package onto your overseas delivery company.  International shipping is calculated in the checkout, and is usually £4.99 to most destinations, and the delivery timescale is a non-guaranteed 3 - 10 working days. If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout.

3. Postage method

All our orders will be delivered by Royal Mail / Parcel Force. Your order will be dispatched with your choice of delivery method at the checkout. All orders over £50 qualify for free Royal Mail Standard Delivery.


4. Missed deliveries when ordering via Royal Mail Recorded / Special Next Day Delivery

If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card.  This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office.

If for any reason the item is returned to us (e.g. incorrect address specified, item not collected), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

6. Bulk supply

We are happy to supply non-trade bulk orders e.g. for events and meetings - and for a quote on any bulk purchase please use the info@libbysmarketplace.com option.

RETURN & CANCELLATION

Cancellation/ Return or Refund Policy

IF YOU ARE NOT 100% SATISFIED WITH YOUR PURCHASE, WE WILL BE HAPPY TO ACCEPT A RETURN FOR UP TO 14 DAYS FROM THE PURCHASE DATE FOR A REFUND. PRODUCTS SHOULD BE UNUSED AND MUST BE IN ORIGINAL CONDITION YOU RECEIVED THEM AND INCLUDE THE ORIGINAL PACKING SLIP.  WE HIGHLY RECOMMEND YOU RETURN THE PRODUCT USING A TRACKING NUMBER OR ASK FOR COPY OF PROOF OF POSTING IF YOU ARE USING ROYAL MAIL STANDARD SERVICE.

WE WILL ISSUE A REFUND ON RECEIPT, EXCLUDING THE ORIGINAL DELIVERY CHARGE. ALTERNATIVELY, IF PREFERRED, WE WILL EXCHANGE THE ITEM.

Please note:

Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Returns address:

Libby's Market Place

1 Kingsfield Road

Dane End, Herts,

SG12 0LY

United Kingdom

All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation.  You card is refunded to the full amount, but any additional shipping charges are non-refundable.

If you have any queries about this policy then please use the Contact us option.

If you have any questions about this information, please feel free to contact info@libbysmarketplace.com

The process of refunds and exchanges

·         Refunds are usually processed within 14 days of receipt, however please allow up to 30 days for the money to appear on your statement.

·         Refunds are processed according to the original method of payment. When this is not viable, refunds are given to you in the form of a cheque.

ANY COMPLAINTS OR ISSUES, PLEASE WRITE TO:

Libby's Market Place

1 Kingsfield Road

Dane End

Hertfordshire

SG12 0LY
 

Issues will be addressed within 72 hours.

 libbysmarketplace.com
1 Kingsfield Road
Dane End, Hertfordshire,
SG12 0LY
United Kingdom

E-mail: customerservice@libbysmarketplace.com